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Dear Patient,

 

On June 5th, 2005, ENT and Voice Care of Atlanta opened our doors and saw our first patient as a full time practice. Now, as we celebrate our 20th year of service, we are truly grateful for your support and patronage over the years. We could not exist without you, our patients, within this wonderful community that we call home. On behalf of all of our staff, thank you for trusting us with your healthcare needs.  

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We remain committed to the prompt and efficient delivery of our services, while continuing to do so safely for our patients and staff.

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Below is a summary of improvements we have made to ensure the safest experience for our patients:

  • Spacing of patient appointments to minimize wait times

  • Temperature checks for all patients and visitors

  • Universal masking for all patients, visitors, and staff

  • Tissues and hand sanitizers in all exam rooms and waiting areas

  • Air purifiers in all exam rooms and waiting rooms

  • Glass dividers at the check-in, checkout, and screening desks

  • Enhanced cleaning and disinfection processes throughout the office for treatment areas, instrumentation, and equipment.

  • Removal of cloth chairs and replacement with wipe-able chairs for ease of cleaning

As you can see, we have taken every precaution to ensure the health and safety of our patients as the medical landscape has changed. We will need your help to accomplish the best possible experience for you and your family.

Here are some other upgrades to enhance your experience:

1. Text and email appointment reminders.  This will reduce the chance of missed appointments and no-show fees.

2. Pre-registration for appointments to save time in the office . This function can be performed on your smart phone through a secure text or email link.

3. Self-check in prior to arrival to the office. Once pre-registration is completed, you can pay for your visit on your smartphone or other device by credit or debit card. 

4. Flexible check-in options upon arrival to the office, including by QR code on your smart phone, by kiosk, or by calling our staff upon arrival. Whenever possible, patients will be brought directly to an exam room to complete the check-in process 

5. Our Medical Assistants will contact patients prior to the day of appointment to open the medical chart  for the visit. The staff member will ask you about your clinical issue and record your history in your progress note. We also make confirmation calls prior to the appointment, so it may feel like we are calling you repeatedly, but please participate in this process. It will make your visit to the office much smoother and more efficient.

6. We will continue the Telemedicine option for patients who need it.  While the in-person visit is preferred for most patients, this option is still useful in some circumstances. The following visit types are appropriate examples for telemedicine:

 

  • Established patients needing prescription refills

  • Pre-operative appointments

  • Established patients who are having a flare-up of a chronic ENT issue

  • Patients needing to review test results

  • Elderly, disabled, or chronically ill patients who are at greater risk for COVID 19 infection

  • Patients  who do not require in-office procedures

To conclude, I want you to know that we will do our best to provide you with the best medical services in the safest manner possible. We look forward to seeing you again. 

Sincerely yours,

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Yvette V. Leslie, M.D.

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